UK top three for TC Autos once again!
Omagh Renault dealership, TC Autos has been awarded an impressive second place in the UK Dealership of the Year awards. The awards set out to recognise excellence right across the spectrum of sales and service at UK dealerships.
Pictured, TC Autos Austin Maguire accepts the award from UK Managing Director Ken Ramirez and BBC Sports presenter Jake Humphrey at a glittering awards ceremony in London King's Cross prestigious St. Pancreas Hotel. Austin commented "This is a tremendous achievement and testament to the dedication and commitment of the entire team at TC Autos. Our levels of customer satisfaction are heavily weighted in the awards criteria which makes this presentation that little bit more special. Without our customers, we are nothing and whilst we naturally strive to provide a level of customer service that's second to none, it's always nice to have the efforts of our team recognised." Austin continues "we have recently expanded our territory right across Fermanagh and Tyrone and we see this as another vote of confidence in the direction we are taking."
No stranger to awards ceremonies, TC Autos remain the only dealership worldwide to have won the coveted Global Quality Award, three years running.
TC AUTOS WIN TOP RENAULT 'GLOBAL AWARD' ONCE AGAIN 2010
TC Autos in Omagh has scooped a prestigious international award from Renault for the third year running.
The Renault Global Quality Award is awarded every year by the manufacturer to recognise the dealers in its national network who provide the best customer service and commit to the highest standards in quality.
TC Autos in Omagh received the award for achieving the second highest score for customer satisfaction for 2009 based on telephone interviews conducted with new car sales and aftersales customers assessing their level of satisfaction.
TC Autos in Omagh received the award for achieving the second highest score for customer satisfaction for 2009 based on telephone interviews conducted with new car sales and aftersales customers assessing their level of satisfaction. Damien Maguire, Dealer Principal at TC Autos, received the trophy from Len Curran, Renault UK, Director, Commercial Operations, who visited the dealership to make a special presentation.
Mr Maguire said: "We’re thrilled to receive this award once again and we’re delighted that our customers share our passion for the brand and for the quality that is inherent in the range. We deliver this alongside a personal, friendly service and the entire team of staff works tirelessly to ensure our customer satisfaction is second to none. The team is thrilled to receive the Renault Global Quality Award and it is a fitting reward for their 100% dedication and hard work."
Mr Curran added: "Congratulations once again to the team at TC Autos who have deservedly won the Renault Global Quality Award for the third year running, and in fact, since the award was started. "No other dealer in Europe has achieved this three times in a row so it is a phenomenal achievement.
"Dealers such as TC Autos set the standard for representatives of the Renault brand on a day-to-day basis and we would like to take this opportunity to thank them for their commitment to quality."
TC Autos wins Renault's Global Quality Award again
TC Autos Ltd has won Renault's prestigious Global Quality Award for the second year running. The competition, which was created in 2006, is now in its third year.
This time around, the presentation of the award was made by the Managing Director of Renault UK, Mr Roland Bouchara, at the TC Autos dealership in Omagh. Addressing the entire staff at the dealership, Mr Bouchara said 'it is a fantastic achievement for a dealership to win this award once but to win twice is just superb. It is good to see that there is a long term commitment to excellent customer service at this dealership and it shows that both management and staff are behind Renault's aim of being amongst the top three manufacturers in Europe for quality of product and service'.
Head Office descends on TC Autos
TC Autos had the pleasure of having a visit from the entire Renault UK board of directors which included Mr Bouchara, Managing Director, Mr Len Curran, Sales and Marketing Director, Mr Remi Lefevre, Aftersales Director and Mr Mark Potter, Regional Director Northern Region. Also present was Mr Ciaran Gilmore, Area Manager for Northern Ireland.
Team thanked individually
Dealer Principal, Damien Maguire said 'I am once again delighted that our business and the staff have been recognised in this way. Renault is a global company and the visit from the entire UK board is a unique event for any of the franchise partners and probably never happens for most. This is our first visit in nearly 40 years, but it shows that Renault values the contribution being made by their top performing dealerships and also that they most certainly have a commitment to achieving high standards. On arrival, Mr Bouchara asked for the staff to gather and he addressed them directly which I felt was a very personnel touch. He obviously felt it was important to thank each and every member of the team'.
TC AUTOS WIN TOP RENAULT 'GLOBAL AWARD' 07
The staff at TC Autos Renault Dealership, Cookstown Road, Omagh, have won one of the industry's most prestigious awards from Renault headquarters in France.
The Renault Global Quality Award was first launched in 2006 by the Company's world-wide President, Carlos Ghosen, and it will be the French manufacturer's top man who handed over the Award at a lavish presentation ceremony in Paris. The competition involves 26 countries with only two placed positions in each dealer network. TC Autos, having achieved first place out of approximately three hundred dealerships, are one of only two winners in the Renault UK Network. It places the local firm amongst the top performers not just in the country, but in the world!
Company Director, Damien Maguire, who accepted the Award on behalf of the entire team in Paris, explained 'I was proud to represent our Company at the event. We missed out on first place last year by the narrowest of margins and that was difficult to take, but to show the consistency to be in there with a chance for a second year running is simply unbelievable. This is an extremely tough business'.
The award which is based entirely on feedback from customers direct to Renault, covers all aspects of pre and post sales performance by the dealer. Damien explained how the awards were judged: 'There is a monitoring system within the franchise that is designed to ensure quality for the whole customer experience. This includes sales and aftersales and involves an independent company, employed by Renault, contacting a random selection of customers each month to establish levels of satisfaction.
'We were placed first overall with a combined sales and aftersales customer satisfaction score of 92.5% for the 12 month period in 2007. To be recognised in this way is a wonderful achievement for our local team here in Omagh. To receive a trophy is nice of course, but more importantly it tells us that we have exceeded our customers' expectations in terms of looking after them both before and after they have purchased from us. I would personally like to thank the staff for all their efforts and also our customers, without whose generous comments, those efforts would never have been recognised by Renault'.
Damien puts the secret to success and good service down to two things: 'The members of our sales and our aftersales teams have been here a long time and only having one franchise means we know our product very well. I always hold the opinion that aftersales service is key. The sales department sells the first car to a customer, but in a way it is good aftersales service that ensures the second, the third and fourth and so on'.
TC Autos seem to have developed the winning habit having also won the 2007 Renault UK Network Service Department Challenge, which was announced in December. This separate award was based on product knowledge, mystery shops tests, online quizzes and customer satisfaction surveys. Again TC Autos achieved first place in the Renault UK Network. The firm also won the Omagh Business Awards 'Excellence in Customer Service Award' last year.
TC Autos RENAULT receive Omagh Business Awards Excellence in Customer Service Award
Friday the 11th May 2007 was a night for celebration for the management and staff of TC Autos as they picked up yet another award in recognition of their business achievements within the service sector. The award for 'Excellence in Customer Service 2007' was presented to Damien Maguire, Dealer Principal, at the function held at the Mellon Country Inn.
The management at TC Autos are no strangers to such achievements having won Renault UK Dealer of the Year in 1997 and 2001, within their turnover category. The Parts Department also won Top Renault UK Parts Team in 1997. The company has also been recipient of Renault Financial Services Dealer of the Year Award on no less than seven occasions.
TC Autos No 1 for Customer Service in Renault UK Network 2006
In 2006 TC Autos achieved the highest combined score for Customer Satisfaction in the Renault UK Network. The actual percentage of customers responding to Renault's independent survey, as being completely satisfied, was 94%. This score was almost 2% higher than the second place dealership. This was a fantastic achievement given that there are nearly 300 dealers in the UK network. It is perhaps more astonishing that, in an industry that is often dogged by negative stigma, 9 out of 10 TC Autos customers, in both sales and aftersales, are reporting to be completely satisfied. It was on the basis of this achievement that a case was built for the local Omagh Business Awards.
93.8% of customers completely satisfied
Dealer Principal Damien Maguire was keen to place responsibility for this latest award firmly at the feet of the staff. 'We are lucky to have experienced and dedicated people in our business who have worked in the motor trade sector for years and we have them to thank. After all, in any business, one of the main reasons for success is repeat selling and this is where our team excels. This is a great achievement for our staff and is just reward for their constant endeavour to keep our customers happy. Thanks must go also to all our customers who speak highly of what we do when answering the telephone surveys'.
Pictured with their Award for "Excellence in Customer Service 2007" from left to right - Dermot O'Hanlon, Damien and Edward Maguire and Lawrence Black.